Terms & Conditions

The terms and conditions for use of the Clisson Design website are detailed below.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual product. Before you place an order please refer to the Delivery and Returns Policy.

Contact Details

Our primary method of communication with you is by email. Therefore please ensure the email address you provide is correct. All order and despatch confirmations will be sent by email. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure all contact details are correct.

Orders

Once you have completed the checkout process we will send you an order confirmation email. Order acceptance between you and us will take place on the despatch of your order. You will be by email of non-acceptance of an order.

This may be a result of the following:

  • The product being out of stock
  • Our inability to obtain proof of payment
  • The identification of a pricing error, or product description error

Expected Arrival of Deliveries

All orders received are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 48 hours. Where a bespoke piece is concerned you will be notified when the piece is dispatched. We will then contact you to arrange and confirm the date of dispatch.

Lost Packages

Even though packages are sent via Royal Mail on rare occasions we do experience loss whilst in transit. Please get in touch if you think this may be the case with your order. Please be aware that if we are not contacted within 30 days an insurance claim cannot be made and thus the customer will be unable to claim any loss from Clisson Design.

Availability

All products/services displayed on our website are subject to availability. Prices may change from time to time. We confirm availability and price at the time of your order.

Bespoke Pieces

Please allow 3-4 weeks from the confirmation of design to be commissioned. This time scale is subject to Hallmarking, casting and finishing process. Any delays will be communicated to you by email or phone. These items are exempt from the 28-day return policy.

Intellectual Property Rights

The content of the Website is protected by copyright, trade mark, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Clisson Design.