Delivery & Returns | Clisson Design

Delivery

We offer a range of delivery options to meet your requirements. All parcels are dispatched in secure, unbranded packaging. All orders are insured for the value of the contents. We aim to dispatch our orders within 48 hours of purchase.

We dispatch on weekdays only. Orders placed over the weekend will be processed the following week. If however, you would prefer to arrange a more convenient delivery date please get in touch. We would be more than happy to help.

For Saturday guaranteed delivery please contact us to confirm that this will be available on your order before selecting. This will be available at an extra £10.00 per order.

Returns

Refunds can be requested within 14 days of the date of despatch and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14-day refund policy, a refund will not be offered for the exchanged item unless the product is faulty. Unfortunately, we cannot accept returns of earrings if they have been opened. This is for hygiene reasons and doesn’t affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned.

Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.

In the event of a return please return to the following address:

D Rondy Jewellers
1st Floor
34-35 Hatton Garden
London
EC1N 8DX